Professional Courtesy Should Top the List
We at Tom Snyder Painting, one of the top Denver painters always focus on what we call the “basic courtesies;” those little business and personal practices that make everyone’s life easier and any job go more smoothly. I often hear horror stories from clients about the poor business conduct-or complete lack of it-that seems to characterize so many of our daily business interactions. Here’s a short list of courtesies and practices you should look for in a paint contractor.
What to Look For in a Paint Contractor Denver Colorado Residents
Answer the Phone
As a working owner-I work every job personally that is contracted by Tom Snyder Painting- I always carry and answer my own phone; always. I hate getting phone menus and voice mail from businesses I call. I consider it both impersonal and unprofessional and believe it communicates a lack of respect for my time. When you call Tom Snyder Painting you talk to me personally to insure prompt, professional, personalized service from beginning to end.
Expect your painting contractor to answer his or her phone. If they can’t manage this most basic of business practices before the job starts, what does this tell you about future phone communication problems that may arise once the job is underway and you really need to speak with your paint contractor.
Establish a Schedule Then Stick to a Schedule
Painting is a trade, but I also consider painting to be part of the service industry. The first thing I do when a client is set to start a project is establish a schedule with the client that serves the client’s schedule. For example: some people rise early in the morning others begin their day later. We always come only as early as is convenient for the client. 7:30 start time? Fine, see you then. 9:00 start time? Great, that works for us.
Also, make sure the project schedule is determined in advance. I always write in the bid the start date, completion date, and any and all days work will take place so the client can plan accordingly and be certain of any project’s complete timeline. Special requests such as scheduling a few days here and then a few days at a later date to accommodate a client’s travel schedule; you bet! Scheduling should be expressly for the convenience and peace of the mind of the homeowner, business and client. That’s how we schedule jobs at Tom Snyder Painting.
Honor Client/Homeowner Requests
I listen very carefully to clients because, and this is true of almost every job, there are always special requests. For example, when I’m painting the exterior of a house the homeowner may request that we always keep the gate closed behind us so the dog can’t get out of the yard. Would we mind removing the old screens from the upstairs windows when we’re working on the second story? Would we please use extra caution (and take extra precautions) in the dining room because the new wood floors mar and scrape easily?
As a rule, I like honoring requests and try to coax as many as I can from my clients because they help insure a job goes just that much more smoothly. Never hesitate to list your special requests and to expect your painting contractor to cheerfully honor them. It’s really in everyone’s best interest to do so.
Clean Neat and In Order
I live by these words: clean, neat, and in order. At the start of any job and during the entire job, I always make sure the client is going to be happy with how Tom Snyder Painting is managing the job on the property and premises, to insure livability and overall appearance each and every day work progresses. After thirty years of painting, I can’t emphasize enough how appreciative clients and homeowners are when they know that even though their house is undergoing a major paint job, they can still function comfortably in their home and yards.
Any good painting contractor operates on the clean, neat, and in order work ethic if they hope to have happy clients. Expect as much form your painting contractor.
Tom Snyder Painting is happy to answer any questions or concerns you may have about painting. Just e-mail us or call.